Frequently Asked Questions
1. What is a Meet & Greet, and why is it required?
We offer a Meet & Greet to assess your dog's temperament and ensure they're comfortable in our daycare environment. It's a great way for us to learn about your pup and make sure Pup House Club is the right fit.
2. What vaccinations are required?
We require all dogs to be up to date on vaccinations, including Rabies, Bordetella, and Distemper/Parvo (DHPP). Proof of vaccinations is needed before your first visit.
3. How do you ensure safety during playtime?
Our playgroups are supervised by trained staff at all times to ensure a safe, fun experience for everyone. If required we are equipped to separate the dogs based on size.
4. Do you offer half-day daycare?
Yes, we offer flexible half-day and full-day options to fit your schedule and your dog’s energy levels.
5. What is your policy on feeding during daycare?
We can feed your dog according to their normal schedule—just bring their food along with clear instructions. We’re also happy to provide treats throughout the day (with your approval).
6. Can my dog nap during daycare?
Yes! We schedule rest periods to ensure your dog doesn’t get overtired. We offer cozy nap areas where they can relax between play sessions.
7. How do you handle dogs with special needs or anxiety?
We understand some dogs need extra care, especially those with anxiety. Our staff is trained to handle special needs with patience and love. Let us know in advance so we can accommodate your pup’s needs. We do also recommend a session of daycare for your pup to get comfortable with our space.
8. What’s included in a typical day at Pup House Club?
A day at Pup House Club includes structured play sessions, rest periods, enrichment activities, and plenty of love and attention. Your pup will go home happy and tired!
9. What if my dog isn’t social or has never been in daycare before?
No worries! Our Meet & Greet will help us determine the best approach for your dog. We gradually introduce them to the environment, ensuring they feel comfortable at their own pace.
10. Do you offer grooming or other services?
Yes, we offer grooming services as an add-on! From baths to nail trims, we’ll make sure your pup looks their best.
11. Are there breed restrictions at Pup House Club?
We welcome all breeds! Our focus is on temperament and behaviour, so every dog must pass a temperament test to join our daycare community. We also do not accept XL dogs.
12. Can I check on my dog during the day?
Absolutely! We provide daily updates with videos and photos, and you can call or email us anytime for a quick check-in as well.